Effective date: 26 September 2025
At Charmonye, we're responsible for protecting your personal information. This Policy explains how we collect, use, share, and safeguard personal data when you visit our website or contact us.
Responsible person: Galiya Akhmadullina, Project Lead
Contact: hello@charmonye.com
Details you share: name, email/phone/messenger, project info (location, brief, budget, timings), messages/attachments.
Automatically collected: IP address, device/browser, pages viewed, session data, cookies.
To respond to inquiries, prepare proposals, and deliver our services.
To communicate project updates and support.
To run and improve our site (performance and analytics).
To send invitations or updates when permitted.
Legal bases include contract/performance of pre-contract steps, legitimate interests, consent, and legal obligations (as applicable in the EU and UAE).
We use essential cookies to operate the site and, where permitted, analytics cookies to understand usage. You can manage cookies in your browser or via our cookie notice.
We do not sell personal data. We may share it with trusted service providers (e.g., hosting, analytics, email, project tools) under confidentiality and security obligations, with professional advisers, authorities when required by law, or in connection with a business transition.
Our team and providers may be in other countries. When data is transferred internationally, we use appropriate safeguards recognized by applicable law.
We keep data only as long as needed: inquiries up to 24 months after last contact if no contract follows; project data for the project plus the applicable limitation period; marketing data until you opt out; technical logs typically 12–24 months.
We apply appropriate technical and organizational measures. No system is perfectly secure; if a high-risk incident occurs, we will notify you and authorities when required.
Depending on your location, you may request access, correction, deletion, restriction, portability, or object to processing/marketing, and withdraw consent where applicable.
How to submit: email hello@charmonye.com with your name, request details, and (if needed) proof of identity. We aim to respond within 30 days or as required by law.
We do not knowingly collect personal data from individuals under 16 years of age (or under 13 in certain jurisdictions). If you believe a child has provided us with personal data, contact hello@charmonye.com and we will delete it.
We may update this Policy. The Effective date shows the latest version; significant changes will be announced here and, where appropriate, by email.
